GiANT Impact

Call Lost: Why Leaders Lose Connection with Those They Lead

Wireless technology has forever altered the way we communicate. These days, payphones are practically nonexistent, and landlines seem headed for obsolescence, too. It's hard even to remember how we lived before the advent of the mobile phones.

However, as wonderful as cell phones can be, we have to put up with the nuisance of dropped calls. From time to time, we get cut off in the middle of a sentence or realize that we've spent the last two minutes speaking into nothingness due to a dropped signal. Losing connection can be maddening, especially when it happens during an important conversation.

Leaders, like mobile phone users, experience the occasional frustration of losing connection with those around them. One moment it seems as if everyone is on the same page, …

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