GiANT Impact

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Big Mo Comes to Those Who Know…and Do
By John C. Maxwell

How do leaders generate positive momentum? It's very simple: by learning and then applying what they have learned. In the knowledge economy, leaders are distinguished by their ability to process information and put it to use.

There are three ways in which leaders interact with information, and each impacts momentum.

1) Ignorance

The recipe for perpetual ignorance is: Be satisfied with your opinions and content with your knowledge. ~ Elbert Hubbard

What you don't know can hurt you. Just ask Circuit City. In March 2007, the company chose to lay off its highest-paid, most knowledgeable employees in favor of cheaper labor. The result? Customer service nightmares. Complaints skyrocketed as inexperienced workers replaced seasoned salespeople. By the end of 2008, the electronics superstore had filed for bankruptcy.

Whenever a company ceases to …

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